FAQS
- Frequently Asked Questions
Are you insured and bonded to perform maid
and cleaning services?
Do I need to be at home
when you clean my house?
How do you protect my keys?
Who will be cleaning my
home?
What if
I would like something cleaned that is not part of your
normal cleaning program?
Do I need to provide my
own cleaning products?
Are your maids trained
and supervised?
How do I pay
for your residential cleaning services?
What are your cleaning
rates?
Is your
house cleaning work guaranteed?
Are
your employees legal citizens of the US?
Will your maids
get on a step ladder to a high area?
Will all visits
cost the same?
Do you guarantee
a specific day and time for my cleaning?
What If I need to
reschedule?
What about Holidays?
What If I accidentally
lock you out on my cleaning day?
What should
I do about my security/alarm system on cleaning day?
What
should I do with my pet(s) during the cleaning?
What
about tough stains on surfaces?
What
about dusting?
What
about dusting blinds?
Are my valuables safe
with your company?
How do I know I can trust
your staff?
How does your service
work, is there a contract?
What time will you
arrive at my home?
What do I need to do
before you arrive for my cleaning?
What if something
is damaged while cleaning?
Am I liable
for worker's compensation, insurance or employment taxes?
I don't see my question...
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Are you
insured and bonded to perform maid and cleaning services?
Yes. We are bonded and insured. We also have liability,
crime and employee accident coverage. Your home, our
team members and our company are included in the coverage.
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Do I need to
be at home when you clean my house?
This is your choice. You may give us a key to be safely
stored. Maids are given the keys for each scheduled
cleaning appointment before they leave the office each
day, and must turn these back in before they are allowed
to leave the office at the end of the day. The keys
are returned to the key safe until the next cleaning
appointment.
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How do you protect
my keys?
Maids are given the keys for each scheduled cleaning
appointment before they leave the office each day, and
must turn these back in before they are allowed to leave
the office at the end of the day. The keys are returned
to the key safe until the next cleaning appointment.
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Who will be
cleaning my home?
A regularly scheduled team of well trained cleaning
professional maids will clean your home. All maids are
uniformed, insured, and bonded. They will not drink,
eat, smoke or use any appliances while at your home.
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What
if I would like something cleaned that is not part of
your normal cleaning program?
We offer extra cleaning services to handle special needs
or projects, When scheduling your service, just tell
us what you have in mind.
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Do I need to
provide my own cleaning products?
No. We will bring all the supplies and equipment need
for normal cleaning.
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Are your maids
trained and supervised?
Absolutely. All maids are well trained cleaning professionals
that are supervised and held accountable for our strict
quality standards.
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How do I
pay for your residential cleaning services?
Payment is due at time of service. You may pay by cash,
personal check or credit card. On regularly scheduled
visits, we ask you to leave payment on the kitchen countertop.
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What
are your cleaning rates?
Our fees are based on the size and condition of the
home. If this is a first time or initial cleaning, then
we will need to "catch up" on the normal cleaning
items. After the initial cleaning, you'll want to have
us back every two weeks or once a month to maintain
the home, usually at a lower rate due to the cleaning
process taking less time. Once we complete the initial
cleaning to bring the home up to our standards, then
we will confirm the ongoing rate in order to maintain
the standard.
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Is
your house cleaning work guaranteed?
All work comes with a 100% Satisfaction Guarantee. If
you're unhappy with any area we've cleaned, just call
us by 11:00AM the nest morning and we'll come back and
reclean it free of charge.
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Are
your employees legal citizens of the US?
All employees are required to fill out Form I-9, the
employment eligibility verification form, and provide
necessary employment eligibility documentation, before
starting work.
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Will
your maids get on a step ladder to a high area?
Although we use attachments to reach high areas, for
safety reasons, we do not use or step on ladders.
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Will
all visits cost the same?
If this is a first time or initial cleaning, then we
will need to "catch up" on the normal cleaning
items. After the initial cleaning, you'll want to have
us back every two weeks or once a month to maintain
the home, usually at a lower rate due to the cleaning
process taking less time. Once we complete the initial
cleaning to bring the home up to our standards, then
we will confirm the ongoing rate in order to maintain
the standard.
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Do
you guarantee a specific day and time for my cleaning?
Ordinarily we can guarantee a specific day for your
cleaning but not a specific time. Due to our ever-changing
schedule, we are unable to commit to a specific time
of day. If you do need a specific time, feel free to
discuss this with our office and we will do our best
to find a solution. Addition tally, we will always plan
to arrive on the scheduled day. If an uncontrollable
scheduling issue arises, you will be contacted immediately
and we will plan to resolve the issue as quickly as
possible.
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What If
I need to reschedule?
Simply give us a call as soon as possible so we can
plan our schedules accordingly. The more advanced notice
we have the more likely we can adjust everyones' schedules
properly.
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What about Holidays?
If your scheduled cleaning falls on a major holiday,
we will contact you to reschedule your service
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What If
I accidentally lock you out on my cleaning day?
If you lock us out on cleaning day, you will likely
be assessed a lock-out fee. Please be sure you understand
our lock-out fees. We want to help you avoid incurring
these additional fees. Most of our clients either provide
us a key or hide one on the premises on cleaning day.
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What
should I do about my security/alarm system on cleaning
day?
If you have a security system, please make arrangements
to give us access to your home on your scheduled cleaning
day. Some clients create a temporary or guest code for
us.
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What should
I do with my pet(s) during the cleaning?
Please tell us if you have pets and advise us of any
important information regarding your pets that would
be helpful for us to know to both protect them and the
maids. We prefer pets to be restricted from the areas
we clean to allow us to clean thoroughly for the safety
of your pet and the maid. If a pet attacks a maid, we
will not be liable for any unavoidable and unfortunate
harm possibly caused to your pet while protecting the
safety of a maid.
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What
about tough stains on surfaces?
Tough stains on surfaces are common. We carry and use
safe products that we can try to use to address stains
in the normal course of cleaning services. However,
there are many types of stains that normal cleaning
services will not be able to address. Some of these
include mildew & mold that is behind caulking, exceptionally
hard water deposits, stains that have been left unattended
for long periods of time, stains due to color transfer
of one material to another ( for example some ink, paint,
or rust), stains in porous material like worn tile,
grout, tubs, toilet. If you have stains in your home
like these or one not listed, please disclose that to
us in advance so we may advise the best course of action
ahead of time. Our cleaning services are there to clean
a property due to normal use and we simply cannot warrant
that we may be able to remove any particular type of
stain.
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What
about dusting?
The team will be dusting surfaces. Some homes produce
more dust than others for many reasons and need an ongoing
service to control and maintain. When an area is dusty,
there is no way to remove 100% of the dust in one service.
When dusting, a percentage re-enters the atmosphere
and then resettles on dusted surfaces quickly when the
air current slows. For example, a dusty room cleaned
in the morning might later in that evening have some
of the dust particles launched into the air resettle
and would look completely different than an area that
was not previously dusted.
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What about dusting
blinds?
Part of an initial cleaning might include dusting window
blinds. The procedure usually involves dusting one side,
then the other. It some cases, individual slats are
addressed depending upon the type of blind. If individual
slat by slat "wiping" is requested, that would
need to be quoted completely separately due to the labor
intensive operation. In most cases, the normal dusting
of blinds on an ongoing service can maintain their dust
level without the need for extensive, individual attention.
For blinds that are near humid areas like kitchens,
there are time when we encounter blinds that have a
"greasy" surface due to not being serviced
regularly. Those blinds would be dusted as normal, however,
dusting will not remove the greasy build up. Those blinds
would need to be detailed cleaned using the manufacturer's
recommended procedure or completely replaced. Detail
cleaning would involve removing the blinds and possibly
degreasing them etc., which is outside of the normal
cleaning parameters of ongoing cleaning service. Our
cleaning services are there to clean a property due
to normal use and we simply cannot warrant that we may
be able to clean a "greasy" or "heavy"
build up blind in the course of normal service.
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Are my valuables
safe with your company?
If you have any special valuables, heirlooms or irreplaceable
items, please put them safely away and/or instruct us
not to touch them. A closed door or drawer is your signal
to us that you do not want that area to be cleaned.
We do carry all the necessary insurances in the event
that any damage occurs.
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How do I know
I can trust your staff?
We go to every effort to attract and retain professional
cleaning professionals. We screen our maids very carefully
and we train them thoroughly. We invest in the quality
of our maids so that we can continue to deliver you
a high quality service and keep you as a preferred client.
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How does
your service work, is there a contract?
If this is a first time or initial cleaning, then we
will need to "catch up" on the normal cleaning
items. After the initial cleaning, you'll want to have
us back every two weeks or once a month to maintain
the home, usually at a lower rate due to the cleaning
process taking less time. Once we complete the initial
cleaning to bring the home up to our standards, then
we will confirm the ongoing rate in order to maintain
the standard.
We do not normally use contracts to secure service.
However, in some circumstances, we can guarantee a special
rate and can consider contracts if necessary.
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What time
will you arrive at my home?
Our normal workdays are Monday through Friday from 8:00
am to 5:00 pm. In most cases it is not possible to give
a specific time of arrival, however, we will make every
effort to meet your needs.
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What do
I need to do before you arrive for my cleaning?
So the time we spend in your home can be as efficient
as possible, we ask that you pick up clothing, toys
or other household items.
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What
if something is damaged while cleaning?
We clean very carefully and treat your home with complete
care. However, should damage or breakage occur while
we are cleaning, we will make every effort to repair
or if necessary, replace the item. When appropriate,
insurance claims will be filed. We understand that every
family has certain items that no amount of money could
replace and even items that have existing damage. We
advise that you put fragile or delicate items in drawers
or areas that would not be cleaned in order to avoid
an accident. The same goes for top-heavy or tip-prone
items. Move them before the cleaning crew arrives in
order to best protect them. If there are certain items
you do not want cleaned or items that if broken would
exceed the total cost of service, we would prefer special
instructions so as to be able to avoid unforeseen accidents.
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Am
I liable for worker's compensation, insurance or employment
taxes?
No, we take care of all necessary coverage. That is
a benefit of hiring us versus someone who does not carry
such coverage where you could be liable under those
circumstances
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I don't see
my question...
Please contact the office!
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