FAQS – Maid Services

Yes. We are bonded and insured. We also have liability, crime and employee accident coverage. Your home, our team members and our company are included in the coverage.

Back To Top

This is your choice. You may give us a key to be safely stored. Maids are given the keys for each scheduled cleaning appointment before they leave the office each day, and must turn these back in before they are allowed to leave the office at the end of the day. The keys are returned to the key safe until the next cleaning appointment.

Back To Top

Maids are given the keys for each scheduled cleaning appointment before they leave the office each day, and must turn these back in before they are allowed to leave the office at the end of the day. The keys are returned to the key safe until the next cleaning appointment.

Back To Top

A regularly scheduled team of well trained cleaning professional maids will clean your home. All maids are uniformed, insured, and bonded. They will not drink, eat, smoke or use any appliances while at your home.

Back To Top

We offer extra cleaning services to handle special needs or projects, When scheduling your service, just tell us what you have in mind.

Back To Top

No. We will bring all the supplies and equipment need for normal cleaning.

Back To Top

Absolutely. All maids are well trained cleaning professionals that are supervised and held accountable for our strict quality standards.

Back To Top

Payment is due at time of service. You may pay by cash, personal check or credit card. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop.

Back To Top

Our fees are based on the size and condition of the home. If this is a first time or initial cleaning, then we will need to “catch up” on the normal cleaning items. After the initial cleaning, you’ll want to have us back every two weeks or once a month to maintain the home, usually at a lower rate due to the cleaning process taking less time. Once we complete the initial cleaning to bring the home up to our standards, then we will confirm the ongoing rate in order to maintain the standard.

Back To Top

All work comes with a 100% Satisfaction Guarantee. If you’re unhappy with any area we’ve cleaned, just call us by 11:00AM the nest morning and we’ll come back and reclean it free of charge.

Back To Top

All employees are required to fill out Form I-9, the employment eligibility verification form, and provide necessary employment eligibility documentation, before starting work.

Back To Top

Although we use attachments to reach high areas, for safety reasons, we do not use or step on ladders.

Back To Top

If this is a first time or initial cleaning, then we will need to “catch up” on the normal cleaning items. After the initial cleaning, you’ll want to have us back every two weeks or once a month to maintain the home, usually at a lower rate due to the cleaning process taking less time. Once we complete the initial cleaning to bring the home up to our standards, then we will confirm the ongoing rate in order to maintain the standard.

Back To Top

Ordinarily we can guarantee a specific day for your cleaning but not a specific time. Due to our ever-changing schedule, we are unable to commit to a specific time of day. If you do need a specific time, feel free to discuss this with our office and we will do our best to find a solution. Addition tally, we will always plan to arrive on the scheduled day. If an uncontrollable scheduling issue arises, you will be contacted immediately and we will plan to resolve the issue as quickly as possible.

Back To Top

Simply give us a call as soon as possible so we can plan our schedules accordingly. The more advanced notice we have the more likely we can adjust everyones’ schedules properly.

Back To Top

If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service.

Back To Top

If you lock us out on cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand our lock-out fees. We want to help you avoid incurring these additional fees. Most of our clients either provide us a key or hide one on the premises on cleaning day.

Back To Top

If you have a security system, please make arrangements to give us access to your home on your scheduled cleaning day. Some clients create a temporary or guest code for us.

Back To Top

Please tell us if you have pets and advise us of any important information regarding your pets that would be helpful for us to know to both protect them and the maids. We prefer pets to be restricted from the areas we clean to allow us to clean thoroughly for the safety of your pet and the maid. If a pet attacks a maid, we will not be liable for any unavoidable and unfortunate harm possibly caused to your pet while protecting the safety of a maid.

Back To Top

Tough stains on surfaces are common. We carry and use safe products that we can try to use to address stains in the normal course of cleaning services. However, there are many types of stains that normal cleaning services will not be able to address. Some of these include mildew & mold that is behind caulking, exceptionally hard water deposits, stains that have been left unattended for long periods of time, stains due to color transfer of one material to another ( for example some ink, paint, or rust), stains in porous material like worn tile, grout, tubs, toilet. If you have stains in your home like these or one not listed, please disclose that to us in advance so we may advise the best course of action ahead of time. Our cleaning services are there to clean a property due to normal use and we simply cannot warrant that we may be able to remove any particular type of stain.

Back To Top

The team will be dusting surfaces. Some homes produce more dust than others for many reasons and need an ongoing service to control and maintain. When an area is dusty, there is no way to remove 100% of the dust in one service. When dusting, a percentage re-enters the atmosphere and then resettles on dusted surfaces quickly when the air current slows. For example, a dusty room cleaned in the morning might later in that evening have some of the dust particles launched into the air resettle and would look completely different than an area that was not previously dusted.

Back To Top

Part of an initial cleaning might include dusting window blinds. The procedure usually involves dusting one side, then the other. It some cases, individual slats are addressed depending upon the type of blind. If individual slat by slat “wiping” is requested, that would need to be quoted completely separately due to the labor intensive operation. In most cases, the normal dusting of blinds on an ongoing service can maintain their dust level without the need for extensive, individual attention. For blinds that are near humid areas like kitchens, there are time when we encounter blinds that have a “greasy” surface due to not being serviced regularly. Those blinds would be dusted as normal, however, dusting will not remove the greasy build up. Those blinds would need to be detailed cleaned using the manufacturer’s recommended procedure or completely replaced. Detail cleaning would involve removing the blinds and possibly degreasing them etc., which is outside of the normal cleaning parameters of ongoing cleaning service. Our cleaning services are there to clean a property due to normal use and we simply cannot warrant that we may be able to clean a “greasy” or “heavy” build up blind in the course of normal service.

Back To Top

If you have any special valuables, heirlooms or irreplaceable items, please put them safely away and/or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned. We do carry all the necessary insurances in the event that any damage occurs.

Back To Top

We go to every effort to attract and retain professional cleaning professionals. We screen our maids very carefully and we train them thoroughly. We invest in the quality of our maids so that we can continue to deliver you a high quality service and keep you as a preferred client.

Back To Top

If this is a first time or initial cleaning, then we will need to “catch up” on the normal cleaning items. After the initial cleaning, you’ll want to have us back every two weeks or once a month to maintain the home, usually at a lower rate due to the cleaning process taking less time. Once we complete the initial cleaning to bring the home up to our standards, then we will confirm the ongoing rate in order to maintain the standard.

We do not normally use contracts to secure service. However, in some circumstances, we can guarantee a special rate and can consider contracts if necessary.

Back To Top

Our normal workdays are Monday through Friday from 8:00 am to 5:00 pm. In most cases it is not possible to give a specific time of arrival, however, we will make every effort to meet your needs.

Back To Top

So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.

Back To Top

We clean very carefully and treat your home with complete care. However, should damage or breakage occur while we are cleaning, we will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed. We understand that every family has certain items that no amount of money could replace and even items that have existing damage. We advise that you put fragile or delicate items in drawers or areas that would not be cleaned in order to avoid an accident. The same goes for top-heavy or tip-prone items. Move them before the cleaning crew arrives in order to best protect them. If there are certain items you do not want cleaned or items that if broken would exceed the total cost of service, we would prefer special instructions so as to be able to avoid unforeseen accidents.

Back To Top

No, we take care of all necessary coverage. That is a benefit of hiring us versus someone who does not carry such coverage where you could be liable under those circumstances.

Back To Top

Please contact the office!

Back To Top

Yes you can! For a limited time, you can save $25 off our service for new clients! Plus, book 3 and the 4th is free! Give us a try just once and let us clean it up! Our maids come prepared to tackle even the toughest jobs and leave you home looking and smelling clean. There’s no better place come home to than a just cleaned home.

Back To Top